When your knowledge base isn't the whole answer
Every botimi bot answers from your docs out of the box. Some support questions need more than documentation — they need your ticketing system, your CRM, your internal tools. That's a scoped, custom integration we build with your team, not a toggle in settings.
What every bot does today
No custom work needed — this is included on every plan.
Trained on your content
Crawls your whole site or ingests uploaded documents to answer questions accurately.
Conversational support
Handles the questions your knowledge base actually has good answers for, in your brand's voice.
Human handoff
When it isn't confident, it says so and escalates to your team instead of guessing — no silent failures.
What custom integration adds
Real actions in your actual systems — scoped, audited, and built for your stack specifically.
Your ticketing / ITSM system
Look up and update real tickets in Zendesk, Jira Service Management, ServiceNow, or an internal system — not just create a new one in ours.
Your CRM or account data
Pull live account status, order history, or entitlements so the bot answers with your customer's actual data, not just documentation.
Internal APIs and tools
Give the bot narrow, audited actions it can take in your systems — the same tool-calling approach we use for botimi's own dashboard assistant, wired to your infrastructure instead.
Auth and access control
Scoped credentials and audit logging for whatever the bot is allowed to touch, reviewed with your security team before it goes live.
How a custom integration gets built
Scoping call
We map exactly which systems and actions matter for your support flow.
Bespoke build
We build and test the integration against your actual systems, not a demo environment.
Review & launch
Your team reviews access scope and behavior before it goes live to real customers.
Have a system you need us to reach?
Tell us what your support team touches today — ticketing, CRM, internal tools — and we'll scope what a custom integration would look like.